Payomet Ticketing Policy

Ticketing Policy

Everything you need to know about purchasing tickets…

Our Box Office is not open at this time. Please purchase your tickets online.

Rather purchase over the phone? Please don’t hesitate to call us at 508-487-5400 and leave a message. We will get back to you as soon as possible.

All tickets are ‘Will Call’ – you don’t need a printed or mobile ticket. Your name will be checked on a list at the venue. See our guidelines below.

Become a Payomet Pal Member!

Become a member before buying to get discounts with advance presales on most shows. 

Your Tickets

Don’t see what you’re looking for? Visit our Frequently Asked Questions page for more information.

Tickets are primarily purchased online. If you’d prefer to purchase over the phone please call 508-487-5400. We suggest reserving your tickets in advance.

Tickets must be paid in full at the time of purchase and payment will be immediately deposited and processed upon receipt. Visa, Mastercard, personal checks or money orders are welcome.

There is a convenience fee for orders placed online. Orders by phone or at the Box Office may also be subject to a handling fee. Payomet Pal Members get discount pricing. Find out how you can become a member.

There will be a $25 service fee for all checks returned for insufficient funds.

At this time, all tickets are Will Call. You will receive an email confirmation with your purchase. You do not need a printed ticket or mobile ticket. Your name will be on the show manifest at the venue, which opens 60-minutes prior to showtime. Photo ID may be required.

2024 Season ticket policy:
If a show is postponed or canceled, we will convert your tickets to the rescheduled date, apply it to any other Payomet show, credit your account to be used at any time, or refund the entire amount.

Questions? Call the box office at 508-487-5400…we try to be as flexible as we can.

Discounts must be requested at the time of purchase and may NOT be used in any combination or retroactively.

Full-price tickets may not be exchanged later for discounted tickets nor may a refund be given for the difference between the full price and the discounted price of the ticket. 

Questions? Call the box office at 508-487-5400…we try to be as flexible as we can.

Thank you for being a member! You will receive a discount on most tickets with the exception of VIP seating.

Not a member yet? Become a member here.

To claim your discount online:

  • You must be logged in to receive your member discount. Please login before starting your transaction. 
  • Member discounts are applied on the Shopping Cart page after you have selected your tickets. 
  • Click the dropdown menu to choose “Member Allocations”.  


Phone or Box Office purchases:

  • Please tell us that you are a member before you request your ticket…we love our members and want to make the process as smooth as possible.
  • Visit our Box Office page for contact info, or call 508-487-5400.

The Venue

Please visit Our Venues to learn more.

Thanks for your cooperation in following the guidelines below. Please read these over before you buy your tickets.

By purchasing tickets to this event, you are agreeing to the following:

Before you arrive:

  • All tickets are general admission.
  • You are encouraged to purchase your tickets in advance via phone or online. Tickets may be available for purchase at the time of show, based on availability.
  • All tickets are ‘Will Call’. You do not need a mobile or printed ticket. Your name will be on a list at the venue and will be checked by a Payomet volunteer or staff member.
  • Please arrive no more than 1 hour before the show and we ask for your patience while we check everyone in.
  • Shows are rain-or-shine. The tent is sturdy and dry, however please dress appropriate for the weather.



  • Please follow parking attendant instructions on where to park. 


Patron Safety:

  • No smoking is permitted on-site.
  • No pets are permitted on-site.
  • Porta-potties will be available and monitored to ensure safety. Please adhere to six-foot social distancing while waiting to use them.

The house generally opens 1 hour prior to a performance. 

Beer and wine are available for sale at most of our concerts and special events. You may not bring your own alcoholic beverages onto the site, per Massachusetts law.

You are guaranteed a seat in the section where you purchased your ticket only. 

For Family shows & Circus, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter.

During the 2022 season, all tickets are General Admission, where one chooses their seat, first come, first served. You are guaranteed a seat within the section you purchased tickets, but not the exact location of your seat, which will depend on availability when you arrive.

For shows under the tent, we will set up the space for your optimal listening and viewing pleasure. When we present headline shows, the tent will be set up similar to a concert hall. For a more intimate performance, there will be tables set up similar to a jazz club. We also present shows that invite you to dance, such as some of our reggae and bluegrass bands, and for those performances, there will be a dance floor. 

We will not sell or share your name or personal information with any third parties. Ever. Read our privacy policy here.