Ticketing Policy
Everything you need to know about purchasing tickets…
Our Box Office is not open at this time. Please purchase your tickets online.
Rather purchase over the phone? Please don’t hesitate to call us at 508-487-5400 and leave a message. We will get back to you as soon as possible.
All tickets are now being delivered via Mobile or Print at Home capability. Note that Will Call tickets are no longer available.
Become a Payomet Pal Member!
Become a member before buying to get discounts with advance presales on most shows.
Your Tickets
Don’t see what you’re looking for? Visit our Frequently Asked Questions page for more information.
Purchasing Tickets
Tickets are primarily purchased online. If you’d prefer to purchase over the phone please call 508-487-5400. We suggest reserving your tickets in advance.
Tickets must be paid in full at the time of purchase and payment will be immediately deposited and processed upon receipt. Visa, Mastercard, personal checks or money orders are welcome.
There is a convenience fee for orders placed online. Orders by phone or at the Box Office may also be subject to a handling fee. Payomet Pal Members get discount pricing. Find out how you can become a member.
There will be a $25 service fee for all checks returned for insufficient funds.
Ticket Delivery
All tickets are now being delivered via Mobile or Print at Home capability. Note that Will Call tickets are no longer available.
At the time of purchase, you will receive a Confirmation Email which gives the option to add the tickets to your mobile device, or to print them. The confirmation email subject line will read: “Payomet – Order Confirmation – Order #12345” with your specific Order #.
Please be ready to pull up your Mobile tickets on your device upon entering the venue, or have your Print at Home tickets out and ready to be scanned.
If you are unable to locate your tickets, give us a call in the Box Office at 508-349-2929 and we will re-send your confirmation email.
Doors typically open 60-minutes prior to showtime. Photo ID may be required.
Refunds + Exchanges
2024 Season ticket policy:
If a show is postponed or canceled, we will convert your tickets to the rescheduled date, apply it to any other Payomet show, credit your account to be used at any time, or refund the entire amount.
Questions? Call the box office at 508-487-5400…we try to be as flexible as we can.
Discounts
Discounts must be requested at the time of purchase and may NOT be used in any combination or retroactively.
Full-price tickets may not be exchanged later for discounted tickets nor may a refund be given for the difference between the full price and the discounted price of the ticket.
Questions? Call the box office at 508-487-5400…we try to be as flexible as we can.
Member Discounts
Thank you for being a member! You will receive a discount on most tickets with the exception of VIP seating.
Not a member yet? Become a member here.
To claim your discount online:
- You must be logged in to receive your member discount. Please login before starting your transaction.
- Member discounts are applied on the Shopping Cart page after you have selected your tickets.
- Click the dropdown menu to choose “Member Allocations”.
Phone or Box Office purchases:
- Please tell us that you are a member before you request your ticket…we love our members and want to make the process as smooth as possible.
- Visit our Box Office page for contact info, or call 508-487-5400.
The Venue
Please visit Our Venues to learn more.
Tent Guidelines
Thanks for your cooperation in following the guidelines below. Please read these over before you buy your tickets.
By purchasing tickets to this event, you are agreeing to the following:
Before you arrive:
- You are encouraged to purchase your tickets in advance via phone or online. Tickets may be available for purchase at the time of show, based on availability.
- Please arrive no more than 1 hour before the show and we ask for your patience while we check everyone in.
- Shows are rain-or-shine. The tent is sturdy and dry, however please dress appropriate for the weather.
Parking:
- Please follow parking attendant instructions on where to park.
Patron Safety:
- No smoking is permitted on-site.
- No pets are permitted on-site.
- Porta-potties will be available and monitored to ensure safety.
House Rules
The house generally opens 1 hour prior to a performance.
Beer and wine are available for sale at most of our concerts and special events. You may not bring your own alcoholic beverages onto the site, per Massachusetts law.
You are guaranteed a seat in the section where you purchased your ticket only.
For Family shows & Circus, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter.
Seating Information
Many of our seating configurations feature General Admission tickets, where one chooses their seat, first come, first served. You are guaranteed a seat within the section you purchased tickets, but not the exact location of your seat, which will depend on availability when you arrive.
For shows under the tent, we will set up the space for your optimal listening and viewing pleasure. When we present headline shows, the tent will be set up similar to a concert hall. For a more intimate performance, there will be tables set up similar to a jazz club. We also present shows that invite you to dance, such as some of our reggae and bluegrass bands, and for those performances, there will be a dance floor.
Privacy
We will not sell or share your name or personal information with any third parties. Ever. Read our privacy policy here.