Everything you need to know about your tickets...

 

2020 update:

For Drive-in Live information, please see below: "DRIVE-IN LIVE GUIDELINES"

Our Box Office is not open at this time. Please purchase your Payomet tickets online.

Rather purchase over the phone? Please don't hesitate to call us at 508-487-5400 and leave a message. We will get back to you as soon as possible.

All Drive-in Live tickets are 'Will Call' - you don't need a printed or mobile ticket. Your name will be checked on a list at the venue. See our guidelines for more.

Become a Payomet Pal Member before buying to get discounts with advance presales on most shows. We are very limited for the Drive-in shows, so they are selling out fast. Becoming a Payomet Pal Member is the best way to ensure that you get a head's up on tickets.
If you are already a member, please be sure to login before selecting your tickets. 


 

GO TO ALL EVENTS

 

DRIVE-IN LIVE GUIDELINES 

In order to keep these events coming, we need to ask for everyone’s co-operation to follow the guidelines below to protect your safety, other patrons, and the safety of our staff. Please read these over before you buy your tickets.
By purchasing tickets to this event, you are agreeing to the following:

Before you arrive:

  • All tickets are general admission and are sold per person, not per car.
  • Concerts are 60 minutes long and Cirque by the Sea shows are 45-60 minutes.
  • We are limited to 50 persons at the Ballfield – this includes the performers and staff. We expect these shows to sell out quickly, so get your tickets early.
  • There will be no onsite ticket sales – all tickets must be purchased in advance via phone or online.
  • We would like to have your cell phone number on hand to reach you quickly if there are any changes. If you are a member, please login here to make sure it is listed.
  • All tickets are ‘Will Call’. You do not need a mobile or printed ticket. Your name will be on a list at the venue and will be checked from a distance of six feet by a Payomet volunteer or staff member.
  • Please write your name and the names of all ticket buyers on a piece of paper and place it on your dashboard so you can be checked in without opening your window.
  • Each car can have a maximum of 4 patrons. Cars with any extra people will be kindly asked to leave to drop off extras, but may return with the correct number.
  • Please arrive no more than 45 minutes before the show and we ask for your patience while we get everyone in place.
  • In the event of rain, we will schedule a rain date as soon as possible. Unfortunately, tickets for outside shows are non-refundable. If you cannot attend a show on the rain date, you should sell or give your ticket to someone else.

Parking:

  • Cars will be parked based on size, taller cars and trucks will be parked towards the back. Please follow parking attendant instructions on where to park. (You might consider purchasing a Mini-Cooper for the show!). You cannot plan on parking next to the car of a friend, or choose your space.
  • Each vehicle will be separated from all others by a minimum of 9 feet. Please follow parking attendant instructions on where to park. Do not park directly next to another vehicle.
  • Vehicle ENGINES must be off for the duration of the performance.
  • Please strictly adhere to the Massachusetts state 5-minute maximum vehicle idling limit.
  • You can stay in your vehicle or use the the 4’ x 9’ space immediately in front of your car to tailgate. You may bring lawn chairs or a sun shade as long as itall fits within your space and is no taller than your car so that it does not block the view of other patrons.

Patron Safety:

  • We remind you that you and your group should wear masks at all times.
  • All people in your car should attempt to keep a 6-foot distance from any person outside of your car-group. If you unable to keep a 6-foot distance (i.e., when walking to restrooms), a mask should be worn.
  • Please feel free to bring food and non-alcoholic beverages, but we ask that you take trash home with you, adhering to a “carry-in, carry-out” policy. Sorry, no alcoholic beverages are permitted.
  • No food, beverages, or artist merchandise will be sold on-site.
  • No smoking is permitted on-site.
  • No pets are permitted on-site.
  • Porta-potties will be available and monitored to ensure safety. Please adhere to six-foot social distancing while waiting to use them.

 

PURCHASING TICKETS

Tickets are primarily purchased online. If you’d prefer to purchase over the phone please call 508-487-5400. Our Box Office is closed during this COVID time. We suggest reserving your tickets in advance, as many of our concerts will sell out.

Tickets must be paid in full at time of purchase and payment will be immediately deposited and processed upon receipt. Visa, Mastercard, personal checks or money orders are welcome.

There is a convenience fee for orders placed online. Orders by phone or at the Box Office may also be subject to a handling fee. Payomet Pal Members get discount pricing . Find out how you can become a member.

There will be a $25 service fee for all checks returned for insufficient funds.

 

TICKET DELIVERY

Tickets will be delivered according to the preference you selected at time of purchase, Mobile, Print at Home or Will Call.

Mobile tickets will be sent to you in an email after you complete your transaction. Make sure to save this email and can find it easily once you arrive at the event to be scanned – it is your ticket..

Print at Home will be sent to you in an email after you complete your transaction. Make sure to print it out at home and bring it with you to the show - it is your ticket. You can also use your Print at Home ticket as a Mobile ticket and have it scanned from your phone at the gate.

Will Call tickets will be available for pick up at the venue 60 minutes prior to showtime. Photo ID may be required.

We cannot mail tickets.
 

MOBILE TICKETS

If you selected 'Mobile Ticket' as your delivery option, you'll receive an email with your ticket after you complete your transaction. Make sure to save this email - it is your ticket - and can find it easily once you arrive at the event.

Before you step up to the gate, open the email on your phone so the barcode is visible, turn up the brightness to maximum and hold your phone out to be scanned by the ticket collectors at the gate.

If for some reason the barcode is unreadable or your phone doesn't accept images, we will enter the barcode digits manually.

Mobile tickets can also be printed out and brought with you to the event for scanning at the gate.
 

PRINT AT HOME TICKETS

If you selected 'Print at Home' as your delivery option, you'll receive an email with your ticket(s) after you complete your transaction. Make sure to save this email - it is your ticket

Print your ticket(s) out at home and bring it with you to the show to be scanned at the gate.

You can also use your Print at Home ticket as a Mobile ticket and have it scanned from your phone at the gate (see Mobile Ticketing above).

If for some reason the barcode is illegible or your phone doesn't accept images, we will enter the barcode digits manually.

 

WILL CALL

Will Call tickets will be available for pick up at the venue 60 minutes prior to showtime. Photo ID may be required.

 

REFUNDS + EXCHANGES

2020 Season ticket policy:
We want you to feel secure in your ticket purchase during these difficult times.
If a show is postponed or cancelled, we will convert your tickets to the rescheduled date, apply it to any other Payomet show, credit your account to be used at any time or refund the entire amount.
If your show  takes place as scheduled and you don't feel well, we ask you to stay home and call us at 508-487-5400 to convert your tickets.

If it is only a bit of inclement weather, performances will take place rain-or-shine. Our tent is strong and dry. 

Questions? Call the box office at 508-487-5400...these are tough times and we want to be as flexible as we can.

 

DISCOUNTS

Discounts must be requested at the time of purchase and may NOT be used in any combination or retroactively.

Full-price tickets may not be exchanged later for discounted tickets nor may a refund be given for the difference between the full price and the discounted price of the ticket. 

Questions? Call the box office at 508-487-5400...these are tough times and we want to be as flexible as we can.

 

MEMBER DISCOUNTS

Thank you for being a member! Not only do you avoid ticketing fees, you also get a discount on all tickets with the exception of VIP seating.

Not a member yet? Become a member here.

To claim your discount online:
- You must be logged in to receive your member discount. Please login before starting your transaction. 
- Member discounts are applied on the Shopping Cart page after you have selected your tickets. 
- Click the dropdown menu to choose "Member Allocations".  

Phone or Box Office purchases:
- Please tell us that you are a member before you request your ticket...we love our members and want to make the process as smooth as possible.
- Box Office info or call 508-487-5400.

There are no member discounts on VIP (front row) seats.

 

HOUSE RULES

The house generally opens 30-45 minutes prior to a performance. At major shows, many patrons come early and bring a picnic!  

Beer and wine are available for sale at most of our concerts and special events. You may not bring your own alcoholic beverages onto the site, per Massachusetts law.

You are guaranteed a seat in the section where you purchased your ticket only. For most shows at the tent, VIP seating and Preferred seating are reserved (see the seating chart online). General Admission seats are open seating by section.

For Family shows & Circus, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter.

 

SEATING INFORMATION

During the 2020 season, once given the OK to proceed, we will be mindful of soical distancing and may rearrange our seating to create more space between guests. If you have concerns, please call the box office at 508-487-5400. If you do not feel well, please stay home and we will be happy for refund or covert your ticket to any other show at Payomet.

At each performance, the tent will be set up for your optimal listening and viewing pleasure. When we present headline shows the tent will be set up similar to a concert hall with the mantra: the more the merrier. For a more intimate performance, there will be tables set up similar to a jazz club. We also present shows that invite you to dance, such as some of our reggae and bluegrass bands, and for those performances there will be a dance floor. And then there are shows where each ticket is General Admission, where one chooses their seat, first come, first served.

 

PRIVACY

We will not sell or share your name or personal information with any third parties. Ever. Read our privacy policy here.