Frequently Asked Questions
Please review the guidelines below before you buy your tickets.
By purchasing tickets to this event, you are agreeing to the following:
Before you arrive:
- All tickets are general admission.
- Concerts are approximately 90 minutes long and Cirque by the Sea shows are approximately 60 minutes.
- You are encouraged to purchase tickets in advance via phone or online. Tickets may be available for purchase at the concert, based on availability.
- All tickets are ‘Will Call’. You do not need a mobile or printed ticket. Your name will be on a list at the venue and will be checked by a Payomet volunteer or staff member.
- Please arrive no more than 60 minutes before the show and we ask for your patience while we get everyone in place.
- The refreshment area will be open serving alcoholic and nonalcoholic beverages and light snacks.
- No smoking is permitted on site.
- No pets are permitted on site.
- Porta-potties will be available and monitored to ensure safety.
Where are you located?
The Payomet Performing Arts Center Tent, Drive-in Live at the Ballfield and the Cirque by the Sea Circus Tent are located in North Truro at the Highlands Center in partnership with the Cape Cod National Seashore.
The GPS address for both is 29 Dewline Rd, North Truro, MA 02652.
What is the Highlands Center?
The Highlands Center at Cape Cod National Seashore is located in Truro, Massachusetts, on the very edge of the Atlantic Ocean. The National Park Service acquired the decommissioned air force station in 1994. The Highlands Center is a 110 acre property. The Highlands Center is envisioned as a site which will foster the unique cultural and natural heritage of Cape Cod by facilitating scientific research, the arts tradition, and educational programs atop the dramatic sea cliffs of Cape Cod National Seashore.
Important: Please stay on the paths…ALL of the buildings and structures at Highland Center are off limits. The Highland Center is federal property governed by the National Park Service. Federal laws apply here, so marijuana is not legal when you are in the park.
Where is your box office located?
Please purchase your tickets online or give us a call at 508-487-5400.
When there are events, we open a box office at our Tent in North Truro at Highlands Center, 29 Old Dewline Rd, North Truro, MA 02652 • 508-487-5400 • It is generally open 2 hours before a performance and closes at 1 hour after the show begins.
We have closed our second box office in Wellfleet at 2616 Route 6 (next to PJ’s).
Please see our Box Offices page for complete information.
Do you present at other venues?
Please visit our Volunteer page to learn more.
How can I volunteer?
We love our volunteers and welcome all kinds of skills from working behind the scenes to prepare for shows, ushering, from raising to greeting folk at our gate. We need greeters, traffic attendants and carpenters. Stuff envelopes during fund drives, post flyers, staff benefits do office work and help in many other ways to keep our organization running.
Please visit our Volunteer page to learn more, click here to sign up and learn about volunteer opportunities for the season, email us or call us at 508-487-5400. You will be joining the most fun group of arts lovers!
What kind of help do you need?
Volunteers help behind the scenes to prepare for shows, they staff the venue during a performance, they help to raise the tent and take it down, they look after the grounds, they help in the box office. We need greeters, traffic attendants and carpenters. Stuff envelopes during fund drives, post flyers, help with benefits, do office work and help in many other ways to keep our organization running. Many of our volunteers have special skills and share valuable professional experience with us, as well. We are very grateful for all the time our volunteers spend helping to produce and staff our shows and programs.
Check our Volunteers page for more info.
Will I get to see some shows?
Find more info go to our Ticketing Policy page.
Can I buy tickets at the door?
I can't come after all... can I get a refund or exchange my ticket?
If this show is postponed or cancelled, we will convert your tickets to the rescheduled date, apply it to any other Payomet show, credit your account to be used at any time or refund the entire amount.
Do shows go on even in bad weather?
We have a brand new tent that is water tight and built to withstand high winds. Also, here on Cape Cod we are hardy New Englanders, so unless there are hurricane force winds, the show must go on! In the rare event that an artist is not able to arrive at the tent, the show will be postponed and your current ticket will be good for the rescheduled date.
Do kids get in free?
For specific family shows & circus, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter.