Here are some of our most frequently asked questions.

Don't see what you are looking for? Please don't hesitate to email us or call us during business hours at 508-487-5400. We'd love to hear from you!

 

DRIVE-IN LIVE INFORMATION

DRIVE-IN LIVE GUIDELINES 

In order to keep these events coming, we need to ask for everyone’s co-operation to follow the guidelines below to protect your safety, other patrons, and the safety of our staff. Please read these over before you buy your tickets.
By purchasing tickets to this event, you are agreeing to the following:

Before you arrive:

  • All tickets are general admission and are sold per person, not per car.
  • Concerts are 60 minutes long and Cirque by the Sea shows are 45-60 minutes.
  • We are limited to 50 persons at the Ballfield – this includes the performers and staff. We expect these shows to sell out quickly, so get your tickets early.
  • There will be no onsite ticket sales – all tickets must be purchased in advance via phone or online.
  • We would like to have your cell phone number on hand to reach you quickly if there are any changes. If you are a member, please login here to make sure it is listed.
  • All tickets are ‘Will Call’. You do not need a mobile or printed ticket. Your name will be on a list at the venue and will be checked from a distance of six feet by a Payomet volunteer or staff member.
  • Please write your name and the names of all ticket buyers on a piece of paper and place it on your dashboard so you can be checked in without opening your window.
  • Each car can have a maximum of 4 patrons. Cars with any extra people will be kindly asked to leave to drop off extras, but may return with the correct number.
  • Please arrive no more than 45 minutes before the show and we ask for your patience while we get everyone in place.
  • In the event of rain, we will schedule a rain date as soon as possible. Unfortunately, tickets for outside shows are non-refundable. If you cannot attend a show on the rain date, you should sell or give your ticket to someone else.

Parking:

  • Cars will be parked based on size, taller cars and trucks will be parked towards the back. Please follow parking attendant instructions on where to park. (You might consider purchasing a Mini-Cooper for the show!). You cannot plan on parking next to the car of a friend, or choose your space.
  • Each vehicle will be separated from all others by a minimum of 9 feet. Please follow parking attendant instructions on where to park. Do not park directly next to another vehicle.
  • Vehicle ENGINES must be off for the duration of the performance.
  • Please strictly adhere to the Massachusetts state 5-minute maximum vehicle idling limit.
  • You can stay in your vehicle or use the the 4’ x 9’ space immediately in front of your car to tailgate. You may bring lawn chairs or a sun shade as long as itall fits within your space and is no taller than your car so that it does not block the view of other patrons.

Patron Safety:

  • We remind you that you and your group should wear masks at all times.
  • All people in your car should attempt to keep a 6-foot distance from any person outside of your car-group. If you unable to keep a 6-foot distance (i.e., when walking to restrooms), a mask should be worn.
  • Please feel free to bring food and non-alcoholic beverages, but we ask that you take trash home with you, adhering to a “carry-in, carry-out” policy. Sorry, no alcoholic beverages are permitted.
  • No food, beverages, or artist merchandise will be sold on-site.
  • No smoking is permitted on-site.
  • No pets are permitted on-site.
  • Porta-potties will be available and monitored to ensure safety. Please adhere to six-foot social distancing while waiting to use them.

 

LOCATION

Where are you located?

The Payomet Performing Arts Center Tent, Drive-in Live at the Ballfield and the Cirque by the Sea Circus Tent are located in North Truro at the Highlands Center in partnership with the Cape Cod National Seashore.
The GPS address for both is 29 Dewline Rd, North Truro, MA 02652. 

Please see our DIRECTIONS page and our BOX OFFICES page for more location info.
 

What is the Highlands Center?

The Highlands Center at Cape Cod National Seashore is located in Truro, Massachusetts, on the very edge of the Atlantic Ocean. The National Park Service acquired the decommissioned air force station in 1994. The Highlands Center is a 110 acre property. The Highlands Center is envisioned as a site which will foster the unique cultural and natural heritage of Cape Cod by facilitating scientific research, the arts tradition, and educational programs atop the dramatic sea cliffs of Cape Cod National Seashore.
IMPORTANT: Please stay on the paths...ALL of the buildings and structures at Highland Center are off limits. The Highland Center is federal property governed by the National Park Service. Federal laws apply here, so marijuana is not legal when you are in the park. 

 

Where is your box office located?

Our Box Office is closed due to Covid. Please purchase your tickets online or give us a call at 508-487-5400.
It located at the Tent in  North Truro at the Highlands Center at 29 Dewline Rd, North Truro, MA 02652. It is only open seasonally when there are events. • 508-487-5400  •  It is normally open 2 hours before a performance and closes at 1 1/2 hours after the show begins.

We have closed our second box office in Wellfleet at 2616 Route 6 (next  to PJ's). 

Please see our BOX OFFICES page for complete information.

Do you present at other venues?

Yes! Please check OUR VENUES page for a complete list and directions.

 

WHAT TO EXPECT AT THE TENT

Is it really a tent? ...and how big is it?

It is absolutely a tent and a brand new one at that! It has a special intimate feel...it is as wide as it is deep so you are never very far away from the artists on stage no matter where you sit. The lowest part of the roof is at 11 feet creating clear sight lines from everywhere. It is super strong and built to withstand strong weather with one continuous roof that is watertight. All seats are under its cover. The expansive floor is solid wood making it great for dancing and welcoming to anyone with special needs, like a wheelchair. Also the sides are removable so that the soft summer breeze can waft through the tent. We think it's kind of perfect!

But the best thing about the tent is that it is super flexible. We have 3 or 4 different seating charts depending on the size and type of show. We can fill it with chairs to maximum capacity for Robert Cray or Lucinda Williams, set up round tables and move in the sides for a caberet feel for Bettye LaVette or an emerging artist like Lankam, or pick up all the chairs for dance bands like The English Beat or The Wailers. 

Please OUR VENUES for more info.

 

When do the doors open?

The house generally opens 30-45 minutes prior to a performance. At major shows, many patrons come early and bring a picnic!  

 

Can I take photos or video the show?

Please check with our volunteers as each artist has their own requests when it comes to recording their performance.
 

Are there mosquitoes?

We are in the middle of a rural area, so there are some mosquitoes if there is no wind. We have lots and lots of repellent out near the entrance if needed, so please help yourself or just ask one of our volunteers if you don't see it.
 

Is there food and drink?

We have a concession stand where you can purchase light snacks (pretzels, nuts, cookies, etc) and water, soda, beer or wine from our local sponsor, Truro Vineyards. We accept cash and credit. Please drink responsibly to get home safely.
 

Can I bring my own alcoholic beverages?

You may not bring your own alcoholic beverages onto the site, per Massachusetts law.
 

Can I bring a picnic?

Yes! We have a picnic tables. So come early and enjoy and our spectacular sunsets. However, food is not permitted in the Tene.

IMPORTANT: Please stay on the paths...ALL of the buildings and structures at Highland Center are off limits. The Highland Center is federal property governed by the National Park Service. Federal laws apply here so marijuana is not legal when you are in the park. 

 

Can I bring my kids?

By all means, yes! Most of our shows are family friendly.

 

VOLUNTEERS

Please visit our VOLUNTEER  page to learn more.

How can I volunteer?

We love our volunteers and welcome all kinds of skills from working behind the scenes to prepare for shows, ushering, from raising to greeting folk at our gate. We need greeters, traffic attendants and carpenters. Stuff envelopes during fund drives, post flyers, staff benefits do office work and help in many other ways to keep our organization running. 

Please visit our VOLUNTEER page to learn more, or you can just fill out this form, email us or call us at 508-487-5400 for volunteer opportunities. You will be joining the most fun group of arts lovers!

What kind of help do you need?

Volunteers help behind the scenes to prepare for shows, they staff the venue during a performance, they help to raise the tent and take it down, they look after the grounds, they help in the box office. We need greeters, traffic attendants and carpenters. Stuff envelopes during fund drives, post flyers, help with benefits, do office work and help in many other ways to keep our organization running. Many of our volunteers have special skills and share valuable professional experience with us, as well. We are very grateful for all the time our volunteers spend helping to produce and staff our shows and programs. 

VOLUNTEER HERE!  Send us questions HERE. Or give us a call at 508-487-5400.

Check our VOLUNTEERS page for more info.

Will I get to see some shows?

Yes! All of our volunteers who have an opportunity to work at the shows on a first come, first served basis...so sign up early and often!

VOLUNTEER HERE!

 

TICKET INFO 

Find more info go to our TICKETING POLICY page.

Can I buy tickets at the door?

Normally, yes. But there are no ticket sales for Drive-in Live events on site. All tickets must be purchased in advance. When we are Covid-free (finger's crossed): There is a box office at all of our venues. But we strongly encourage you to purchase your tickets in advance in case your show of choice is sold out...which happens often.

I can't come after all...can I get a refunds or exchange my ticket?

2020 Season ticket policy:

We want you to feel secure buying your tickets in these difficult times.
If this show is postponed or cancelled, we will convert your tickets to the rescheduled date, apply it to any other Payomet show, credit your account to be used at any time or refund the entire amount. If it takes place as scheduled and you don't feel well, we ask you to stay home and call us at 508-487-5400 to convert your tickets.

 

Do shows go on even in bad weather?

We have a brand new tent that is water tight and built to withstand high winds. Also, here on Cape Cod we are hardy New Englanders, so unless there are hurricane force winds, the show must go on! In the rare event that an artist is not able to arrive at the tent, the show will be postponed and your current ticket will be good for the rescheduled date.

 

Do kids get in free?

For specific family shows & circus, a child 24 months and younger may be admitted without a ticket; so long as the child occupies the same seat as a ticket holder. For all other performances, persons without tickets will not be allowed to enter.